Refund and cancellation policy

Last updated 12 October 2026

1. In short

• The Free plan and the free site scan cost nothing, so there is nothing to cancel or refund.
• You can cancel a paid plan at any time. It runs to the end of the period you've paid for and isn't renewed.
• A charge made in error, such as a duplicate payment, is always refunded in full.
• Approved refunds go back to the card or account you paid with. We start them within 7 working days of approving them.

2. Cancelling a SERPCompass plan

• How to cancel. Cancel from Plan and billing in your workspace, or ask us and we'll do it for you. You don't need to give a reason.
• When it takes effect. Your plan stays active to the end of the monthly or annual period you've already paid for, then the workspace moves to the Free plan. Your data stays accessible.
• Growth trial. Cancel before the 14-day trial ends and you're never charged. If you don't cancel, the card collected at checkout is charged when the trial ends.
• The unused part of a period. We don't refund part of a month or year that has already started, whether you cancel, downgrade or stop using the service.
• A renewal you meant to cancel. If a plan renewed after you meant to cancel it, and nobody in the workspace has used it since, tell us within 7 days of the charge and we'll refund that renewal.
• Downgrading. A move to a cheaper plan applies from your next billing period. It isn't refunded for the current one.
• Deleting the workspace. Deleting a workspace ends its subscription at once. Nothing more is charged, and the rest of the paid period isn't refunded.

3. Reports and done-for-you services

The steps after a free scan are sold one at a time by FlowDesk Technologies India Private Limited, the company behind SERPCompass.

• Gap Report and Action Plan. These are delivered as soon as your payment is confirmed, so they aren't refundable once unlocked. If what you received is materially wrong or incomplete because of us, for example the site was blocked from our crawler or the report covers the wrong site, tell us within 14 days. We'll redo it or refund it in full.
• Fix Sprint. Cancel before work starts for a full refund. Once work has started, we refund the part of the sprint we haven't delivered.
• Monthly services (Compass Watch and FlowDesk Care). Cancel at any time and the service stops at the end of the month you've paid for. We don't refund part of a month that has already started.
• Credits. What you paid for an earlier step is credited against a later one. Once a payment has been used as credit, it can't also be refunded on its own.

4. When we always refund

• You were charged twice for the same thing, or charged an amount different from the one shown at checkout.
• We couldn't provide what you paid for, and we couldn't put it right.
• A payment went through after you had cancelled in time.

5. How to ask for a refund

Email hello@serpcompass.com or call +91 84383 55759, or use the contact form. Tell us the email you paid with, the invoice or order number if you have it, and what went wrong. We reply within 2 working days.

6. How and when refunds are paid

• Where it goes. To the card, bank account or wallet you paid with, in the currency you paid in. We don't refund to a different account.
• How long it takes. We start an approved refund within 7 working days. Your bank or card issuer usually takes another 5 to 10 working days to show it.
• Tax. For rupee payments, the GST you paid is refunded with the amount it was charged on, and we issue a credit note against your tax invoice.
• Exchange rates. If your card converted the payment from another currency, the amount that reaches you can differ slightly. That difference comes from your card issuer, not from us.

7. Contact

This policy is part of our terms of service. Questions about a charge go to hello@serpcompass.com or +91 84383 55759. Operator: FlowDesk Technologies India Private Limited. Company registration: U63112TZ2026PTC039531. Postal address: NO 524 SREE DAKSHA'S AROUSH, SINGAI NAGAR OFF VELLALORE MAIN ROAD, SINGANALLUR, COIMBATORE-641005.